Refund Policy

Cancellation
You can cancel your order before the product is shipped or produced. If the order is cancelled in time, you will receive a full refund. Once the product has been shipped, we are unable to cancel the order.

Returns (if applicable)
You may return products within 30 days of delivery. To be eligible for a return, the item must be undamaged and in the same condition you received it. It must be in its original packaging, and you must provide a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Customers are responsible for return shipping costs. No restocking fees will be charged for returned products.

Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm receipt. We will also notify you if your refund is approved or rejected. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted. Next, contact your bank. If you’ve done all of this and still have not received your refund, please reach out to us at info@birdiemasters.com.

Return Address
Please contact BirdieMasters Customer Service at info@birdiemasters.com to get the correct return address.