FAQ
Q: How long will it take to receive my order?
A: Once you place your order, please allow 24–48 hours for us to package and hand it off to our shipping partner. After that, delivery time depends on your location. On average, U.S. orders arrive in 10–14 business days.
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. If you don’t see it, check your spam folder or contact us.
Q: Will I be charged customs or import fees?
A: The prices on our site are tax-free. We try to ship in a way that avoids extra fees, but in some cases local customs or import duties may apply. If so, those costs are the responsibility of the buyer.
Q: What payment methods do you accept?
A: We accept major credit cards (VISA, Mastercard, AMEX) and PayPal. All transactions are securely processed — we don’t see your full payment details.
Q: How do I return an item?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, please contact us within 30 days. Include your order number, a description of the issue, and photos if possible. We’ll respond and help with your return.
Q: How long does a return take to process?
A: Once we receive your return, it may take up to 5 business days to inspect and process it. You’ll receive an email confirmation when your return is handled.
Q: When and how will I receive my refund?
A: Refunds are issued to your original payment method. If you paid by credit/debit card, the refund typically posts within 5–7 business days after your return is processed.
Q: What if my package is lost or delayed?
A: Contact us at info@birdiemasters.com — we’ll work with the courier to locate your package or arrange next steps for you.
Q: Do you ship outside the U.S.?
A: At this time, our main shipping coverage is within the United States. For international orders, please contact us to check availability and shipping options.
Q: How can I contact you with further questions?
A: You can always email us at info@birdiemasters.com. We’re happy to assist with orders, product info, returns, or anything else.